This was not in the reservation I saw on Kayak, or at least not that I could see. I ended up cancelling the reservation and going a different route.
Lo siento por tu mala experencia con ellos, espero que te la hayas pasado maravilloso en cancun y gracias por el antecedente.
El aeropuerto posee un número arreglado de ofertas gastronómicas y comerciales, entre las que se incluyen tiendas libres de impuestos y de regalos. Cuenta con dos salas VIP, en donde se pueden arrendar pequeñGanador salas de reuniones para encuentros de negocios. En caso de requerir espacios empresariales más amplios, se recomienda solicitar información en los hoteles cercanos al aeropuerto.
Desventajas: Arriving around midnight and being hooked with the reservation they drop you off quickly at their location close to the airport.
Desventajas: It was off site. They charged over two hundred dollars for insurance, but it was in Mexico. The car had minor damage throughout the vehicle before we picked it up.
2) No shuttle service to location at airport (had to ask Hertz shuttle driver to take us) and impossible to find location when dropping of car (we picked up car in dark and, when dropping it off, there was no signage for Firefly at it wasn't nearby another other car rental agencies; no one we asked knew where it was located; had to ask Hertz representative to escort us there.)
Desventajas: Nobody was there when I arrived.... so I’ve decided to rent a car from the other company
Desventajas: The man who rented to us at the Tulum outlet (Elias) was extremely rude and condescending. I never complain but this was beyond anything I had experienced before. The car we were given did not start after two days and we had to take it back. Elias was not there when we switched cars but we were told to see him for a refund on all of the vapor we had put in the car that was no longer starting. The night we dropped off the car that wouldn't start, the man working there couldn't even move website the car because the starter was so dead.
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Desventajas: It took nearly two hours to get our reserved car. There were only two people on line in front of me, both of whom also had a reserved car so it was not a matter of long lines or customers with complicated problems. Also they oversell an overly expensive insurance package.
00! That's huge jump in price, but when I returned home, the total bill on my credit card was $604.00 because Firefly when they quoted me the bill, they did so at an exchange rate that was not Existente, it was actually more. I would not rent here ever again!
Desventajas: Waited 2 hours at the Cancun airport for the National Shuttle to arrive. Guy kept saying it should be here any minute. We could have walked there and back 10 times if he would have told us where it was. When we finally got to the rental car office, they told us our quote did not include insurance that was mandatory. Even though all other rental car companies did include this in their quote.
Desventajas: Merienda we got to drop off, we got charge with a lot of hidden fees which was not clearly explained when I was making reservation.
Ventajas: Staff were friendly, accamodating and willing to negotiate price due to misunderstanding regarding credit card coverage of damage insurance - ended up giving us a good deal. Car was great. Overall a good value.